Terms of service

Terms of Service

Last Updated: February 2025

Welcome to Apprivió. By accessing our website (apprivio.com) and purchasing our products, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before using our Site.

If you have any questions, feel free to contact us at info@apprivio.com

1. General Terms

By using this Site, you represent that you are at least the legal age of majority in your country or state of residence. You may not use our products for any unauthorized, illegal, or fraudulent activity.

We reserve the right to refuse service to anyone for any reason at any time.

 

2. Orders & Payments

2.1. Product Availability

All products on our Site are subject to availability. We make every effort to ensure stock levels are accurate, but in rare cases, an item may become unavailable after you place an order. If this happens, we will notify you and issue a full refund.

2.2. Pricing & Payment

• All prices are listed in AED and are subject to change without notice.

• We accept major payment methods, including Visa, Mastercard, PayPal, and Apple Pay.

• By placing an order, you authorize us to charge your selected payment method for the full amount.

3. Shipping & Delivery

3.1. Processing & Shipping Times

• Orders are typically processed within 2 business days.

• Delivery times vary based on location and selected shipping method. Estimated shipping times will be provided at checkout.

3.2. International Orders

• Customers are responsible for any customs duties or import taxes imposed by their country.

• We are not responsible for shipping delays caused by customs clearance or other unforeseen circumstances.

For more details, visit our Shipping Policy.

4. Returns & Exchanges

We want you to love your Apprivió pieces. If you’re not fully satisfied, you may return or exchange eligible items within 30 days of receiving your order.

4.1. Eligibility for Returns

• Items must be unworn, unwashed, and in their original condition with all tags attached.

• Final sale items and gift cards cannot be returned.

4.2. Return Process

• To initiate a return, contact us at info@apprivio.com with your order number.

• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

For full details, see our Return Policy.

5. Accuracy of Information

We make every effort to display accurate product descriptions, pricing, and images. However, we do not guarantee that all information on the Site is error-free. If you notice any discrepancies, please contact us.

We reserve the right to correct any errors or omissions, update product descriptions, or cancel orders that contain incorrect information.

6. Intellectual Property

All content on this Site—including logos, images, product designs, and text—is the exclusive property of Apprivió. Unauthorized use, reproduction, or distribution of our content without permission is strictly prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, Apprivió and its affiliates shall not be liable for any indirect, incidental, or consequential damages resulting from:

• Use of our products or services

• Website errors, inaccuracies, or downtime

• Third-party services linked to our Site

Your use of this Site is at your sole risk. All products are provided “as is” without any express or implied warranties.

8. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time. The latest version will always be available on this page, with the “Last Updated” date indicated above. It is your responsibility to review these Terms periodically for any changes.

9. Contact Information

If you have any questions about these Terms, please contact us at: info@apprivio.com